The staff here know how to treat the customers! Full disclosure I came the first time to resize my engagement ring. They promptly took a look and after complimenting the ring my fianc selected, and strongly suggested we go to the jeweler we bought the ring at to do the resizing. I think that speaks volumes to their service by making sure we did what was the least risky for the resizing. They sized my finger and suggested size adjustments based on how finger sizes change over time.